I’ve been meaning to join Paula Light’s The Monday Peeve for a while now but always find myself in the midst of my busy busy work. Ugh!
Work is always so busy on Mondays, why oh why? I wonder if Monday email people are those who panics? Oh no, I gotta get this done or OMG, it’s Monday, I should’ve done this last Friday.
I’m rarely this person except this Monday because this is holiday week and I have to check on the pre-authorization extension for my dental surgeries. That’s when I found myself waiting for a callback from my medical insurance. Every phone notification is making me jump as I’m expecting a call at any minute and second.
I hate this feeling. Of waiting. Of expecting news; good or bad.
My work email is minimized on my work laptop. Each time I maximized the windows, 2 more emails would pop up and I would be distracted by my task of reconciling the boatload of payments that came in on Friday. I don’t mind answering emails from customers but I do find it annoying how customers don’t provide adequate information.
I had a customer last week sending me nothing but a blurry screenshot when I was responding to a helpdesk ticket. This ticket was also vague with poor grammar. When I got the screenshot, I felt like banging my head against the wall. What the hell is this? What am I looking at?
I wrote back, “you’ll have to be more specific.”
A day later, the customer finally wrote back. It turned out the screenshot had absolutely nothing to do with what he was asking. Seriously people, I can’t read minds. Either you can call me and tell me what you’re needing over the phone or use your words and tell me what you want over email. I do have the time or energy to guess what you’re needing by your blurry screenshots.